Shipping policy

Shipping Times Within the US:

Orders within the U.S. typically arrive within 2-3 weeks. However, orders placed during holiday periods may experience longer shipping times, up to 4 weeks.

UK, Australia, Canada & Europe:

We estimate orders to arrive within 3-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks.

We offer FREE global shipping on all orders over $49.9+. For orders under $$49.9 in the USA, we charge$$8 flat rate shipping. For orders under $49.9 in Canada, UK, Australia, and select European countries, we charge $10 flat rate shipping.

Delivery Address:

Please ensure we have your correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Giant products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered.

Important to Note: 

Updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and reach out immediately if you need to make a change.

Orders Tracking:

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Notification email, which includes your order number, the express information, and the package tracking number. You can also track the status of your order through email. Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email.

Delivery Issues:

Please note that the notification email will be sent to the email address you left in your contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.

If you change your mind midway, please don't just reject the package. To cancel your order, please get in touch with us to explain the situation, and we will handle the return for you following our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.

If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at newbuygo@gmail.com within the day with pictures and/or videos.